Phishing emails are emails that present as a legitimate email that will attempt to illicit a response from you that will give personal information or a way into your company’s network or home network. Emails will pose as coming from a legitimate company or colleague and either contain links or attachments that will begin the malicious activity. They may pose as a login screen to capture your username and password, often to use your account to spread the malicious activity. In severe cases they may sell your username and password combination to other hackers to attempt logins on popular websites to gain access to unrelated accounts. Other emails will request the user to purchase gift cards or set up wire transfers on behalf of an executive and email over codes they can use to cash in.
All these attempts leave your business vulnerable to loss and damages. Valuable information can be lost or destroyed.
There are many clues that a user can look for when determining the validity of the email. Its also always easy enough to reach out to that individual (whether you share an office or are a colleague or family member) and confirm the email was sent from them. Never rely on replying to the email in question in this situation. Call that person or send a new email with your inquiry to the address you know to be correct.
In some cases that is not an option or no response is received, so look for the following clues:
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- Check the reply to email address. This is not always visible, and the hackers will try to fool you as much as they can. You can try a reply to and view the email address, or try to inspect the name and address further.
- Look for typos and poor quality emails. Often times these malicious emails have poor grammar, spelling or other mistakes in the language. They might also have slightly off versions of logos or images. I have seen plenty of fool proof grammar and logos so not rely on this one when it looks pretty good.
- Be suspicious of websites prompting you to login to view attachments or see documents. Most of your contacts don’t just send over documents that require a login. If your contacts have never used this method to deliver information to you, they probably didn’t change it recently and not notify you. Always check the website to the legitimate company website. And never enter your information without verifying the website you are logging into.